Started to attend the desktop Add-in talk but was informed it was mainly introductory so I stepped out and into the Chat and consumer Interface API presentation.
This will enable the ability to put chat ANYWHERE! A copy of the presentation is on the Right Now Developer community here!
Got to see some sample code and a demo of the chat request coming across in the console. The sample had no authentication enabled however there is the option to require the use of a valid login id. Customer information parameters such as email, last and first name are passed to the agent when the chat is initiated.
The content was good but overall I felt it could have had a little excitement added to the presentation.