Just a Blog by Just Rhianna

RDC – Breakout 2

Started to attend the desktop Add-in talk but was informed it was mainly introductory so I stepped out and into the Chat and consumer Interface API presentation.

This will enable the ability to put chat ANYWHERE!  A copy of the presentation is on the Right Now Developer community here!

Got to see some sample code and a demo of the chat request coming across in the console. The sample had no authentication enabled however there is the option to require the use of a valid login id. Customer information parameters such as email, last and first name are passed to the agent  when the chat is initiated.

The content was good but overall I felt it could have had a little excitement added to the presentation.

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