Where to Begin?
I think the best way to start is to overload you with lots of youtube videos and links to breakout sessions!
Day 1 (Look for Stuart and I running the SCBS booth at about 3 minutes 12 seconds):
The future of CX – featuring Tomas the coolest Brand VP I have ever met (Ok so maybe he is the only one I ever met but it doesn’t change my opinion of him) We had some good chats at the EMEA Summit.
The RightNow PGX APP– Very cool App had some bugs involving issues with connecting via twitter and people checking in at trees but by the time I got to the EMEA Summit I was ready to shake off my 7th place finish in the US and take Wales on! A little birdy told me over drinks that my scores were so much higher than everyone elses in EMEA that they were actually validated to make sure I wasn’t cheating. In the end the irony of it all was not only did they give away a much cooler gift in EMEA than they did in US but I won it and it was a D3100 DSLR kit with two lenses compliments of Nikon my old pals!
SCBS had a great presence at both summits and Stuart spoke during the keynote in the US, at two breakouts and our Mobile Apps were featured in a third breakout as well as shown in the RightNow booth at the partner pavilion.
Watch the Keynote featuring Stuart speaking about SCBS’s work with Compassion UK: http://www.rightnow.com/resource-video-ceo-address-summit-2011.php
Break out slides on Innovation: CX Innovation Story: Learn How a Leader Is Innovating on RightNow CX
Break out slides on Unified Desktop: Unified Agent Desktop: Good Customer Experiences Require Optimal Agent Experiences
Break out slides on Mobile Apps: CX Mobility: Learn How to Develop Consumer Experiences in a Mobile Generation
All in all a very successful couple of weeks!
Found this on my laptop today when I was organizing some files. Thought I had posted it but apparently it never made it. So here goes still need to write up a porper post summit review:
Started the day on a pleasant note. Packed the Odyssey for my trip to Colorado and the family drove me to the airport. The kids are spending quality time with the husband by spending the day at the ZOO while I endure a 12 hour jaunt to Denver. Things would have been so much easier if scheduling conflicts didn’t force me to take American Airlines instead of my original plan of a straight shot to Denver via JFK on Jet Blue. The whole American Airlines thing is simply ludicrous. I had to fly from Laguardia to Miami in order to the fly north to Denver. What is wrong with this picture AA? Seems like a huge waste of fuel. The only other option was NY to Fort Worth and then Denver but that flight didn’t gel well with my travelling partner who is coming across the pond. His travel time is the same is mine and he is coming all the way from Heathrow!
The good news is the flights have been pleasant with very little turbulence and we left on time. In Miami I had 2 hours to kill so I found a place to eat which was actually quite yummy a little sushi place called Sushi Maki in concourse D near gate 29. I would definitely eat there again.
Sitting next to the window trapped with another passenger next to a man on the aisle seat with very bad body order. I nearly gagged a when I yawned it was so pungent. Only about an hour left until we touch down, it won’t be soon enough.
Really looking forward to seeing what the response is to the two Mobile apps we will be demoing as well as how folks I know will react to the news that I am no longer at Nikon and am now working for RightNow partner SCBS. Hopefully it will only mean good things and they will be excited to work with me? I guess I will update you post-summit as I am sure to be extremely busy manning our booth.