Just a Blog by Just Rhianna

Archive for January, 2013

Insomnia and a bit of inspiration

So much on my mind that I just can’t sleep. It is 2:30 in the morning and all I can think about are strategies for my new role, ideas for this and my work blog, and other things not yet fully formed as thoughts or inventions. So I leave you with a quite to ponder.

I do not think there is any thrill that can go through the human heart like that felt by the inventor as he sees some creation of the brain unfolding to success… such emotions make a man forget food, sleep, friends, love, everything. – Nikola Tesla



New Job, Work Blog and Low Carb

New Job

Started a new gig with a Platinum Oracle Partner who has been implementing other Oracle CRM (Customer Relationship Management) flavors like Siebel, CRM on Demand and Fusion. We also specialize in MDM (Master Data Management),  BI (Buisiness Intelligence), ERP (Enterprise Resouce Planning), EPM (Enterprise Performance Management) and more.

I am super excited to join their RightNow CX practice as a Director, Solutions Consulting. They have even put a lovely press release out:


eVerge Group Hires Rhianna Albert to Join RightNow Consulting Practice

PLANO, Texas–(BUSINESS WIRE)–eVerge Group is pleased to announce the addition of Rhianna Albert to its RightNow consulting practice. Ms. Albert brings over 18 years of IT experience and an extensive background in customer support systems and processes. Over the last five years, Ms. Albert has focused on implementing and integrating RightNow solutions, with three years at a major consumer electronics manufacturer and another two years as the technology director for a consulting company specializing in the implementation of RightNow solutions. Ms. Albert has also been very involved in RightNow User and Developer communities, hosting the New York regional user group, speaking at several events including the CX Summit and presenting alongside RightNow product managers on numerous webcasts.

“We recognize the value of these emerging technologies in developing strategic customer experience solutions for our clients”

eVerge Group’s RightNow consulting practice is part of its comprehensive customer experience offerings, which include Siebel CRM, Fusion CRM, ATG, Endeca, Inquira and Oracle CRM On Demand. “We recognize the value of these emerging technologies in developing strategic customer experience solutions for our clients,” said eVerge Group president, Esteban Neely. “We are excited to have Rhianna join our team, as she brings a wealth of experience and expertise in this area, both from a client and an integrator perspective.”


How to simplify your life

I did something similar to this.

Fusion…No I am not talking Nuclear Physics, I am talking Next Gen software

I promise you change is on the horizon. I have things to share with you but not just yet.

In other things….

Has anyone out there been playing with Oracle Fusion? Been thinking about learning something new just for fun. Let me know what you think about it? I saw an Oracle webcast a few month back that should fusion sales integrated with RightNow CX replacing RightNow’s traditional sales piece. I must say it was really quite impressive.




Found inspirati…

Found inspiration from Steve Jobs today
For the past 33 years, I have looked in the mirror every morning and asked myself: ‘If today were the last day of my life, would I want to do what I am about to do today?’ And whenever the answer has been ‘No’ for too many days in a row, I know I need to change something.
Steve Jobs
Read more at http://www.brainyquote.com/quotes/topics/topic_change.html#tvoDqoQEIC8Qbu4w.99

When a Change is needed