Just a Blog by Just Rhianna

New Job

Started a new gig with a Platinum Oracle Partner who has been implementing other Oracle CRM (Customer Relationship Management) flavors like Siebel, CRM on Demand and Fusion. We also specialize in MDM (Master Data Management),  BI (Buisiness Intelligence), ERP (Enterprise Resouce Planning), EPM (Enterprise Performance Management) and more.

I am super excited to join their RightNow CX practice as a Director, Solutions Consulting. They have even put a lovely press release out:


eVerge Group Hires Rhianna Albert to Join RightNow Consulting Practice

PLANO, Texas–(BUSINESS WIRE)–eVerge Group is pleased to announce the addition of Rhianna Albert to its RightNow consulting practice. Ms. Albert brings over 18 years of IT experience and an extensive background in customer support systems and processes. Over the last five years, Ms. Albert has focused on implementing and integrating RightNow solutions, with three years at a major consumer electronics manufacturer and another two years as the technology director for a consulting company specializing in the implementation of RightNow solutions. Ms. Albert has also been very involved in RightNow User and Developer communities, hosting the New York regional user group, speaking at several events including the CX Summit and presenting alongside RightNow product managers on numerous webcasts.

“We recognize the value of these emerging technologies in developing strategic customer experience solutions for our clients”

eVerge Group’s RightNow consulting practice is part of its comprehensive customer experience offerings, which include Siebel CRM, Fusion CRM, ATG, Endeca, Inquira and Oracle CRM On Demand. “We recognize the value of these emerging technologies in developing strategic customer experience solutions for our clients,” said eVerge Group president, Esteban Neely. “We are excited to have Rhianna join our team, as she brings a wealth of experience and expertise in this area, both from a client and an integrator perspective.”

For more information about what we do please feel free to visit their website here: http://www.evergegroup.com

Work Blog

One of my first orders of business was to start a blog series on RightNow CX to bring visibility to this branch of the business. If you are interested in a review of RightNow features, interesting ways to implement and more please come visit: http://blog.evergegroup.com/ the first entry is here: http://blog.evergegroup.com/?p=496

Low Carbing

With the New Year and New job I have rededicated myself to a way of life I do best on. Not to say I won’t falter but I am trying very hard as I always feel much better when I stay away from all those white things like bread, potatoes and sugar. I am not stressing about weight loss as it will come naturally as I am eating better. I have lost five pounds in fourteen days and already have an increase in energy that is exponential.

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