Just a Blog by Just Rhianna

Archive for the ‘Technology’ Category

Where did two weeks go?

Before I begin I want to say thank you to all my new twitter followers. Please keep spreading the word I am up to 228 I know its a modest number but hey you have to start somewhere right? If you would like to follow me please do so @just_rhianna.

I cannot believe it has been almost two weeks. I have been super busy with the new job blogging, getting the hang of policies and procedures, forming a strategy for the next year etc.

Today is the super bowl and I did a fair bit of domestic goddess stuff like cooking appetizers and entress for the big game. The I answered a few emails, sent my weekly report and was about to do some online learning but to my dismay my account needs to be updated for the new year and won’t be completed until our adminstrator can do it tomorrow.

So instead of work, laundry or dishes I decided to take a few minutes to visit you all.

I know I mentioned the new blog in another post but I want to make sure you get to read it if you find it interesting.

The articles are all under the category of CX (cusotmer experience to those of you unfamiliar with the term) and can be access at: http://blog.evergegroup.com/?cat=56

I fully intended to add a fourth article to the series last week but things at work got kicked up a bit with one trip to NYC and one to New Jersey and several additional unexpected confernece calls. So My goal this week is to add two articles to the series but that also partially is dependant on whether I can get the Fusion/RightNow integration demo to work. I had a few set backs like getting access to the demo environment, getting the documentation and then finding the time to work through the documentation. I promise I will keep you updated on my progress.

Taking the online course on Oracle Fusion has been interesitng and I plan on taking the Pre-Sale and Sales consultant Assessments over the next couple of weeks to add the certificates to my OPN (Oracle Partner) profile. I love learning new technologies and more certificates never hurt anyone. Especially ones that are relevant in your line of work. A certificate in say Basket weaving might not be so impressive to most of my techie friends.

So the next big event I am really looking forward to is Oracle Cloud World in NY. Just waiitng for the registration to open up and then I am definately attenidng. If anyone out there on the internets is going please drop me a line.

While hanging with the boys today Lucian found the face paint we didn’t get to use at halloween because of Hurricane Sandy and asked if I could transform him into a clown. He stayed quite still for his three year old self. Here is the end result.

lucian clown

Insomnia and a bit of inspiration

So much on my mind that I just can’t sleep. It is 2:30 in the morning and all I can think about are strategies for my new role, ideas for this and my work blog, and other things not yet fully formed as thoughts or inventions. So I leave you with a quite to ponder.

I do not think there is any thrill that can go through the human heart like that felt by the inventor as he sees some creation of the brain unfolding to success… such emotions make a man forget food, sleep, friends, love, everything. – Nikola Tesla

http://mobile.brainyquote.com/quotes/quotes/n/nikolatesl127569.html

New Job, Work Blog and Low Carb

New Job

Started a new gig with a Platinum Oracle Partner who has been implementing other Oracle CRM (Customer Relationship Management) flavors like Siebel, CRM on Demand and Fusion. We also specialize in MDM (Master Data Management),  BI (Buisiness Intelligence), ERP (Enterprise Resouce Planning), EPM (Enterprise Performance Management) and more.

I am super excited to join their RightNow CX practice as a Director, Solutions Consulting. They have even put a lovely press release out:

http://www.businesswire.com/news/home/20130115005362/en

eVerge Group Hires Rhianna Albert to Join RightNow Consulting Practice

PLANO, Texas–(BUSINESS WIRE)–eVerge Group is pleased to announce the addition of Rhianna Albert to its RightNow consulting practice. Ms. Albert brings over 18 years of IT experience and an extensive background in customer support systems and processes. Over the last five years, Ms. Albert has focused on implementing and integrating RightNow solutions, with three years at a major consumer electronics manufacturer and another two years as the technology director for a consulting company specializing in the implementation of RightNow solutions. Ms. Albert has also been very involved in RightNow User and Developer communities, hosting the New York regional user group, speaking at several events including the CX Summit and presenting alongside RightNow product managers on numerous webcasts.

“We recognize the value of these emerging technologies in developing strategic customer experience solutions for our clients”

eVerge Group’s RightNow consulting practice is part of its comprehensive customer experience offerings, which include Siebel CRM, Fusion CRM, ATG, Endeca, Inquira and Oracle CRM On Demand. “We recognize the value of these emerging technologies in developing strategic customer experience solutions for our clients,” said eVerge Group president, Esteban Neely. “We are excited to have Rhianna join our team, as she brings a wealth of experience and expertise in this area, both from a client and an integrator perspective.”

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Poll of the Day

Being someone who’s company has developed Apps for Business users that work on many different tablets keeping abreast of news on the latest tablet comes with the territory. Today amongst many of the other articles I perused I found a blog entry from PC World about the iPad mini and I thought it would be a good poll of the day.

If you are interested in reading the PC world blog the link is: http://www.pcworld.com/article/2013023/apple-ipad-mini-all-the-ipad-at-nearly-half-the-cost.html

I am sure we will be acquirng a few for testing that our current apps work on the smaller iPad format but being that we have also made versions that work on smartphones I don’t see the iPad mini’s size as really being a hurdle. If you are a business and are looking for a solution for your sales force it could definately be an asset but honestly the full size sibling will definately provide less of a shock to employees used to working on laptops.

Last year at Christmas I purchased Kindle Fire’s for my three boys and they love them but I find them just too small to work off of. So I imagine the iPad mini will be strictly for bug testing or when I need to work through a problem and need an angry birds break.

Open Letter to Domino’s -An example of poor programming impacting customer experience!

As a Technology Director I find myself constantly critiquing and sometimes criticizing websites that I interact with in my daily life. This past week I was sick and ordered a few Pizzas from Dominos for my boys so I would be able to spend more quality time feeling sorry for myself on the couch.

(Well ok I order Domino’s once a week every week anyway. And this is what incited me even more.)

I have sent an email in the past as well as mentioning it to the driver but got my concerns shrugged off like it doesn’t really matter. But guess what DOMINO’S it does matter.

In their defense before I get to deep into my primary complaint a lovely woman from my local Domino’s did call me stating that she was passed my complain and offered to put a credit on my account for a future purchase but as I explained to her this problem is affecting many unsuspecting customers not just me. She did insure me that she would pass my concerns along to corporate but then i thought well this is a perfect topic for the blog. It involves technology, customer experience and food…three things I am quite passionate about.

So what is the problem anyway?

Let’s deal with the smaller issue first – false advertising. On their website Domino’s offer 2 medium 2 topping pizzas for $5.99 each. They also offer similar deals that have the same issue. If you login to their site and build your order of two medium two topping pizzas and are observant enough you will see that on each two topping pizza domino’s actually jacks the price up by 3 cents. Here is an example of an order with three pizzas in total, notice that the pizza with no toppings as well as the one with one topping is $5.99 but the one with two toppings is in my cart for $6.02.

 

So WHAT is the BIG ISSUE?

No I am not one of those lovely elderly folks in the grocery store arguing over 2 cents. I am an educated woman who happens to know a lot about technology who noticed that the promo codes setup in Domino’s e-commerce system is configured incorrectly. It should not add 3 cents to orders that have the appropriate number of toppings. Where in the fine print does it say if you actually want two toppings it is 3 cents extra? Hypothetically if Domino’s has a 1000 customers a day who take advantage of this offer and get only 2 two topping pizzas each at 3 cents over the advertised price that amounts to (1000 x 2) x .03 dollars = 60 dollars x 365 days = 21,900 dollars “stolen from unsuspecting customers”

Still not a tremendous Amount of money but:

1. I am certain Domino’s has more than 1000 customers a day taking advantage of this

2. Most are probably even ordering more than two pizzas.

3. Domino’s corporate had a store call me despite my customer support case stating that I felt this was a very big issue. I am not being taken seriously.

 

OPEN LETTER TO DOMINO’S

My three children love your pizza for reasons unbeknownst to me. Please correct this issue, apologize to your customers and provide repayment in some form to make up for this human but major mistake. If you would like to speak to me personally about this issue I would be happy to answer any questions you have. I would love to know how you plan to restore your customer’s faith in you.

Sincerely,

Rhianna Albert

Technology Director and Mother of Three Hungry Boys

Smartphones: putting the best to the test @watoday

I read an article today @watoday written by Ben Grubb the Deputy Technoloy director http://www.watoday.com.au/digital-life/mobiles/smartphones-putting-the-best-to-the-test-20121018-27tjv.html

The article got me thinking about my new iPhone 5 that I love oh so much. It hasn’t always been that way though. For a time before the 4 came out I was having a lot of trouble with ATT my cell phone carrier constantly dropping calls when my iPhone 3Gs would switch from 2 to 3G. I almost invested in a phone by HTC as well as Samsung but in the long wrong decided to remain faithful to Apple and have been happy ever since.

I thought it would be a great topic for today’s poll of the day. So please by all means let me know your thoughts by way of vote and/or comments.

Not Just a Geek – rededication to blogging and new home on #facebook

Well in preparation to dedicate more of my personal time to writing I have done a few things.

1. Added a Poll section

2. Started talks with a few companies to do product reviews

3. Created a new home on facebook http://www.facebook.com/NotJustAGeek