Just a Blog by Just Rhianna

So much on my mind that I just can’t sleep. It is 2:30 in the morning and all I can think about are strategies for my new role, ideas for this and my work blog, and other things not yet fully formed as thoughts or inventions. So I leave you with a quite to ponder.

I do not think there is any thrill that can go through the human heart like that felt by the inventor as he sees some creation of the brain unfolding to success… such emotions make a man forget food, sleep, friends, love, everything. – Nikola Tesla



New Job

Started a new gig with a Platinum Oracle Partner who has been implementing other Oracle CRM (Customer Relationship Management) flavors like Siebel, CRM on Demand and Fusion. We also specialize in MDM (Master Data Management),  BI (Buisiness Intelligence), ERP (Enterprise Resouce Planning), EPM (Enterprise Performance Management) and more.

I am super excited to join their RightNow CX practice as a Director, Solutions Consulting. They have even put a lovely press release out:


eVerge Group Hires Rhianna Albert to Join RightNow Consulting Practice

PLANO, Texas–(BUSINESS WIRE)–eVerge Group is pleased to announce the addition of Rhianna Albert to its RightNow consulting practice. Ms. Albert brings over 18 years of IT experience and an extensive background in customer support systems and processes. Over the last five years, Ms. Albert has focused on implementing and integrating RightNow solutions, with three years at a major consumer electronics manufacturer and another two years as the technology director for a consulting company specializing in the implementation of RightNow solutions. Ms. Albert has also been very involved in RightNow User and Developer communities, hosting the New York regional user group, speaking at several events including the CX Summit and presenting alongside RightNow product managers on numerous webcasts.

“We recognize the value of these emerging technologies in developing strategic customer experience solutions for our clients”

eVerge Group’s RightNow consulting practice is part of its comprehensive customer experience offerings, which include Siebel CRM, Fusion CRM, ATG, Endeca, Inquira and Oracle CRM On Demand. “We recognize the value of these emerging technologies in developing strategic customer experience solutions for our clients,” said eVerge Group president, Esteban Neely. “We are excited to have Rhianna join our team, as she brings a wealth of experience and expertise in this area, both from a client and an integrator perspective.”

Read the rest of this entry »

How to simplify your life

I did something similar to this.

I promise you change is on the horizon. I have things to share with you but not just yet.

In other things….

Has anyone out there been playing with Oracle Fusion? Been thinking about learning something new just for fun. Let me know what you think about it? I saw an Oracle webcast a few month back that should fusion sales integrated with RightNow CX replacing RightNow’s traditional sales piece. I must say it was really quite impressive.



Found inspiration from Steve Jobs today
For the past 33 years, I have looked in the mirror every morning and asked myself: ‘If today were the last day of my life, would I want to do what I am about to do today?’ And whenever the answer has been ‘No’ for too many days in a row, I know I need to change something.
Steve Jobs
Read more at http://www.brainyquote.com/quotes/topics/topic_change.html#tvoDqoQEIC8Qbu4w.99

When a Change is needed

Where did 2 months go?

So much has been going on that it is hard to imagine its been nearly two months since my last blog entry. I had committed to be more diligent with writing and then holiday season, three children’s birthdays and lots of work materialized.

Just got back from nine days in Orlando. I managed to walk the entire time we were there without any aide of an electric scooter. I am very proud of myself. It haven’t done so much walking since the fall I had in March that resulted in my ankle reconstruction surgery in May. I won’t lie I am quite sore and I was on the verge of giving in to temptation a few times but I pushed through. It paid off because I only gained three pounds at Disney from the endless food where as some of my companions gained more than ten.

Work wise I have been navigating through some new Oracle learning paths and taking advantage of the resources I have available to me as an employee at an Oracle Gold Partner in OPN. I have taken a few of the assessments and started collecting certifications. There are a few that I am really excited to learn more about but will be doing them on my personal time as my current role does not require knowlwedge of Fusion or Exalytics. What can I say I am a lifetime student and love to aquire new knowledge.

In October I had the chance to work closely with some of the members of my Dev team while I was in the UK and we played with Rest API for Nokia Maps, Google Maps, and with Silverlight. I really enjoyed helping my team venture into unfamiliar territory.

We bonded during my week long stay both at work, during some lovely Indian cuisine as well as over drinks.

I spent much of November building PHP custom widgets and pages in Customer Portal for a client with RightNow CX. To do so I had some fun playing with Adobe CS6 Dreamweaver, Fireworks, Illustrator and Photoshop. It is not too often that I get to be so deep in the trenches and stretching my creative muscles.

Due to some other things going on at work that have got me a bit out of sorts I decided to be on strike for Thanksgiving and did not cook this year. My family was very understanding and supportive. The kids didn’t mind because they got to have fast food, watch movies and play video games instead of having Mommy force stuffing and vegetables on them. I promised to make it up to them though for Christmas.

The first nine days of december as I mentioned above were spent in Disney though I swear I dreamt I was in Texas at one point. I will be uploading photos of our time in the Magic Kingdom in the next few days and will be sure to provide a few samples for your enjoyment.

With that note I will leave you for the night with a comic about design. http://Systemcomic.com

Only Nice???

Poll of the Day

Being someone who’s company has developed Apps for Business users that work on many different tablets keeping abreast of news on the latest tablet comes with the territory. Today amongst many of the other articles I perused I found a blog entry from PC World about the iPad mini and I thought it would be a good poll of the day.

If you are interested in reading the PC world blog the link is: http://www.pcworld.com/article/2013023/apple-ipad-mini-all-the-ipad-at-nearly-half-the-cost.html

I am sure we will be acquirng a few for testing that our current apps work on the smaller iPad format but being that we have also made versions that work on smartphones I don’t see the iPad mini’s size as really being a hurdle. If you are a business and are looking for a solution for your sales force it could definately be an asset but honestly the full size sibling will definately provide less of a shock to employees used to working on laptops.

Last year at Christmas I purchased Kindle Fire’s for my three boys and they love them but I find them just too small to work off of. So I imagine the iPad mini will be strictly for bug testing or when I need to work through a problem and need an angry birds break.